Our Warranty — Straight Talk

Peeling & Delamination

The coating separating from the concrete in sheets or patches. This is caused by inadequate surface profiling (insufficient grinding), contamination on the slab, or skipping the moisture test. We do all three correctly on every job.

Bubbling & Blistering

Trapped air or moisture vapour pushing up under the coating creates bubbles. This happens when moisture vapor emission is present and the applicator doesn't use a vapor-barrier primer. We test MVER on every project and use the appropriate primer system.

Premature Topcoat Failure

If our clear topcoat begins to haze, flake, or delaminate from the base coat under normal residential use within the 15-year warranty period, we will reapply it at no charge.

Material Defects

Any defect traceable to the epoxy, polyaspartic, or sealer product itself — discolouration, off-batch mixing issues, or manufacturer defects discovered after installation — is fully covered.

Physical Impact Damage

Chips or gouges from heavy objects being dropped (engine blocks, sharp tools, heavy equipment) are mechanical damage, not coating failure. These can usually be repaired spot-by-spot — contact us for a quote.

Chemical Damage from Improper Products

Using bleach, acetone, industrial solvents, or undiluted citrus degreasers on your floor will etch or cloud the topcoat. Our care guide lists safe cleaning products — follow it and you'll never have this issue.

Staining from Leaves, Organics & Deferred Cleaning

Wet leaves release tannins that can discolour coating surfaces — especially on outdoor patios, garage aprons, or any area with tree cover. Surface staining from organic debris or years of accumulated grime is a maintenance issue, not a coating defect. Most leaf and tannin stains are removable with a proper degreaser. See our maintenance guide for step-by-step removal instructions.

Substrate Movement, Slab Cracks & Structural Failure

We coat the surface of the concrete — we don't repair or warranty the concrete itself. If the slab shifts, heaves, settles, or develops cracks (from ground movement, freeze-thaw, tree roots, hydrostatic pressure, or pre-existing structural issues in the slab), the coating above it will telegraph that movement and may crack along the same line. Cracks that originate from the substrate are a concrete issue, not a coating issue, and are not covered under any coating warranty in the industry.

Modifications by Others

If a third party applies additional coatings, cuts into the floor, or performs repairs using incompatible materials, the original warranty is voided on the affected area.

Outdoor Epoxy Without UV Topcoat

Standard epoxy applied outdoors without a UV-stable polyaspartic or polyurethane topcoat is expected to amber or haze over time. This is disclosed before any outdoor project — we only warranty outdoor epoxy when the correct UV-stable topcoat system is used.

Document the issue

Take a few photos of the affected area and note when the issue appeared. A brief description of what you're seeing (peeling patch, single bubble, etc.) helps us diagnose quickly.

Contact us

Email or call us with your photos and project details (install date and address). Warranty claims are acknowledged within 1 business day.

On-site inspection

One of our technicians will visit to confirm the failure mode. This is a quick visit — usually 15–30 minutes. We determine whether the issue is covered under warranty or is damage-related.

Repair or remediation

Covered warranty work is scheduled and completed at no charge. The scope of the repair is limited to the affected area unless the failure indicates a systemic installation issue, in which case the full floor is remediated.

Does the warranty transfer if I sell my home?

No. The 15-year warranty applies to the original property owner. If you sell before the 15 years are up, the remaining coverage does not transfer to the new owner.

What does '15 years' actually cover?

For garages, basements, and residential interiors: 15 years from the installation date against peeling, bubbling, delamination, and premature topcoat failure under normal residential use. Outdoor and commercial work have different terms — see the coverage table above.

Is there anything I need to do to keep the warranty valid?

Follow our care guide — specifically, use pH-neutral cleaners, avoid dragging sharp or heavy objects across the floor, and reseal when the surface starts to show wear (typically every 5–10 years for topcoat maintenance). We'll walk you through this at project handover. For outdoor or patio installations, remove leaves and organic debris promptly — prolonged leaf contact can cause tannin stains. See our full maintenance guide for details.

My floor has a small chip from a dropped tool. Is that covered?

Impact damage is not covered under the 15-year warranty, but small chips and gouges in epoxy are usually repairable. Contact us for a repair quote — most spot repairs are inexpensive.

A crack appeared in my floor — is that covered?

It depends on where the crack originates. If the coating itself separates, peels, or fails — that's an installation issue and it's covered. But if the concrete slab underneath cracks (from settling, freeze-thaw, ground movement, or pre-existing substrate stress), the coating on top will mirror that crack. Substrate cracks are a concrete problem, not a coating problem, and aren't covered under any coating warranty. We disclose the slab's condition before installation and fill visible cracks during prep — but we can't prevent the concrete from moving after the fact.

How do I make a warranty claim?

Email us with photos and your install date. We respond within 1 business day and schedule an inspection. There is no claim form and no waiting period — just direct communication with our team.