Installation Guarantee
Lifetime Warranty on Epoxy Flooring
Every epoxy, polyaspartic, and polished concrete installation we complete is backed by a lifetime warranty against peeling, bubbling, and delamination — the failures that come from installer error, not homeowner use. If it lifts, we fix it. No questions, no cost.
What's Covered — Lifetime
Our lifetime warranty covers defects that originate from the installation process. These are failures within our control — things that happen when preparation is rushed or corners are cut. We don't cut corners. But on the rare occasion something goes wrong on our end, the warranty is there.
Peeling & Delamination
The coating separating from the concrete in sheets or patches. This is caused by inadequate surface profiling (insufficient grinding), contamination on the slab, or skipping the moisture test. We do all three correctly on every job.
Bubbling & Blistering
Trapped air or moisture vapour pushing up under the coating creates bubbles. This happens when moisture vapor emission is present and the applicator doesn't use a vapor-barrier primer. We test MVER on every project and use the appropriate primer system.
Premature Topcoat Failure
If our clear topcoat begins to haze, flake, or delaminate from the base coat under normal residential use within the lifetime of the installation, we will reapply it at no charge.
Material Defects
Any defect traceable to the epoxy, polyaspartic, or sealer product itself — discolouration, off-batch mixing issues, or manufacturer defects discovered after installation — is fully covered.
What the Warranty Doesn't Cover
Our warranty covers installer workmanship. It does not cover damage that occurs after installation due to factors outside the installation itself. These are honest limitations, not loopholes — we'll always tell you upfront if a situation falls outside the warranty.
Physical Impact Damage
Chips or gouges from heavy objects being dropped (engine blocks, sharp tools, heavy equipment) are mechanical damage, not coating failure. These can usually be repaired spot-by-spot — contact us for a quote.
Chemical Damage from Improper Products
Using bleach, acetone, industrial solvents, or undiluted citrus degreasers on your floor will etch or cloud the topcoat. Our care guide lists safe cleaning products — follow it and you'll never have this issue.
Substrate Movement or Structural Failure
If the concrete slab itself shifts, heaves, or cracks due to ground movement, settling, or tree roots, the coating above it will also crack. No coating warranty covers concrete structural issues.
Modifications by Others
If a third party applies additional coatings, cuts into the floor, or performs repairs using incompatible materials, the original warranty is voided on the affected area.
Outdoor Epoxy Without UV Topcoat
Standard epoxy applied outdoors without a UV-stable polyaspartic or polyurethane topcoat is expected to amber or haze over time. This is disclosed before any outdoor project — we only warranty outdoor epoxy when the correct UV-stable topcoat system is used.
How the Warranty Works
Document the issue
Take a few photos of the affected area and note when the issue appeared. A brief description of what you're seeing (peeling patch, single bubble, etc.) helps us diagnose quickly.
Contact us
Email or call us with your photos and project details (install date and address). Warranty claims are acknowledged within 1 business day.
On-site inspection
One of our technicians will visit to confirm the failure mode. This is a quick visit — usually 15–30 minutes. We determine whether the issue is covered under warranty or is damage-related.
Repair or remediation
Covered warranty work is scheduled and completed at no charge. The scope of the repair is limited to the affected area unless the failure indicates a systemic installation issue, in which case the full floor is remediated.
Warranty Coverage by Service
Coverage terms are consistent across all installation types. The warranty transfers with the home if sold — the new owner has the same protection for the life of the installation.
Lifetime — peeling, delamination, bubbling
Lifetime — peeling, delamination, moisture blistering
Lifetime — all installer-related failures
5-year workmanship warranty (commercial use)
Lifetime when UV topcoat system is used
Lifetime — delamination, stain penetration through sealer
Warranty Questions
Does the warranty transfer if I sell my home?
Yes. The warranty is tied to the installation, not the original purchaser. The new homeowner has the same coverage for the life of the floor.
What does 'lifetime' mean exactly?
It means for as long as the floor exists in the home under normal residential use. There is no fixed term, no expiry date, and no annual renewal required.
Is there anything I need to do to keep the warranty valid?
Follow our care guide — specifically, use pH-neutral cleaners, avoid dragging sharp or heavy objects across the floor, and reseal when the surface starts to show wear (typically every 5–10 years for topcoat maintenance). We'll walk you through this at project handover.
My floor has a small chip from a dropped tool. Is that covered?
Impact damage is not covered under the lifetime warranty, but small chips and gouges in epoxy are usually repairable. Contact us for a repair quote — most spot repairs are inexpensive.
How do I make a warranty claim?
Email us with photos and your install date. We respond within 1 business day and schedule an inspection. There is no claim form and no waiting period — just direct communication with our team.
Ready to Get Started?
Every quote includes a full explanation of what's covered under the warranty for your specific project. No fine print surprises.